Terms and Conditions

Last Updated: August 2, 2026

Welcome to JDL Express Couriers LLC ("JDL," "we," "us," or "our"). By using our courier services or our delivery tracking portal, you agree to these Terms and Conditions. Please read them carefully.

1. Service Description

JDL Express Couriers provides courier and same-day delivery services to business clients in South Florida, USA, together with an online tracking portal at jdlroutetracker.com that displays the status of an active delivery.

Our services include but are not limited to:

• Medical and pharmaceutical delivery services
• Prescription delivery to patients
• Lab specimen and medical supply transport
• Confidential document delivery for professional firms
• Same-day, scheduled, and STAT delivery options

All services are subject to availability and geographic coverage within our service areas (Miami-Dade, Broward, and Palm Beach counties).

2. Client Responsibilities

2.1 For Healthcare Providers and Professional Firms

• Accurate Information: You must provide accurate pickup and delivery addresses, contact information, and package details.
• Package Preparation: Items must be properly packaged, sealed, and labeled according to applicable regulations.
• Authorization: You confirm that you have proper authorization to send items via courier service.
• Compliance: You are responsible for ensuring items comply with all applicable laws and regulations, including HIPAA for medical deliveries.
• Payment: Payment terms will be established in your service agreement and invoices are due within the agreed timeframe.

2.2 For Patient Deliveries

• Prescriptions: Medications must be already filled and paid for at the pharmacy before delivery can be arranged.
• Availability: A recipient (18+ for controlled substances) must be available at the delivery address to receive the package.
• Accurate Information: You must provide accurate delivery address and contact information.

3. Pricing and Payment

Pricing: Delivery fees are based on distance, service type (same-day, STAT, scheduled), and any special handling requirements (temperature-controlled, etc.). Custom pricing is provided via quote or service agreement.

Payment Terms:

• Business accounts: Net 15 or Net 30 days as agreed in your service contract
• Patient deliveries: Payment collected by pharmacy or upon delivery as arranged
• Late payments may incur a service charge of 1.5% per month (18% APR)

Cancellations: Cancellations made after driver dispatch may incur fees.

4. Delivery Procedures

4.1 Delivery Timeframes

• Same-Day Service: Typically 2-4 hours from pickup request (subject to availability)
• STAT Service: 30-60 minute response time (subject to availability and additional fees)
• Scheduled Routes: As agreed in service contract

4.2 Delivery Estimates

Delivery timeframes are estimates and may be affected by traffic, weather, or other circumstances beyond our control.

Estimated arrival times, live map positions, and route information are estimates based on available data and may change due to traffic, weather, and operational conditions.

4.3 Proof of Delivery

We provide signature confirmation, photo documentation, GPS tracking, and timestamps for all deliveries. This serves as proof of delivery completion.

4.4 Undeliverable Items

If a delivery cannot be completed (recipient unavailable, incorrect address, etc.), we will make reasonable attempts to contact the sender and recipient. Additional delivery attempts may incur extra fees.

5. Use of the Tracking Portal

Access to tracking is provided through a private link or access code issued for a specific delivery. You agree not to share that link publicly, attempt to access deliveries that are not yours, or interfere with the operation of the service. Tracking links may expire once a delivery is complete.

6. Delivery Notifications

Delivery status notifications by SMS and email are provided as a convenience and depend on carrier and network availability. Message and data rates may apply. See our SMS Terms & Consent in Section 18 for opt-in, opt-out, message frequency, and sample messages.

7. Prohibited Items

JDL Express will NOT transport:

• Illegal substances or contraband
• Hazardous materials not properly documented and approved
• Live animals (except service animals as required by law)
• Weapons or ammunition (unless for authorized law enforcement)
• Currency or negotiable instruments exceeding $500 (unless special arrangements made)
• Items requiring permits or licenses we do not possess

We reserve the right to refuse any package that violates these terms or applicable laws.

8. Liability and Insurance

8.1 Maximum Liability

Our maximum liability for loss, damage, or delay of any package is limited to the lesser of:

• The actual value of the item(s), or
• $100 per package

Unless you purchase additional insurance coverage or declare a higher value in advance (additional fees apply).

8.2 Exclusions

We are NOT liable for:

• Delays caused by circumstances beyond our reasonable control (weather, traffic, natural disasters, etc.)
• Consequential, indirect, or special damages (lost profits, business interruption, etc.)
• Items improperly packaged by the sender
• Perishable items that spoil due to delays beyond our control
• Acts of God, terrorism, civil unrest, or government action

8.3 Tracking Portal and Notifications

The tracking portal is provided "as is" without warranties of any kind. To the maximum extent permitted by law, JDL Express Couriers is not liable for indirect or consequential damages arising from use of the portal or from delayed or undelivered notifications. Delivery services themselves are governed by the service agreement with the business client that arranged the delivery.

8.4 Claims

All claims for loss, damage, or delay must be filed in writing within 30 days of the delivery date (or scheduled delivery date for non-deliveries).

9. HIPAA and Confidentiality

For medical deliveries, JDL Express operates as a Business Associate under HIPAA regulations:

• Our team members receive HIPAA training on privacy and security requirements
• We maintain appropriate safeguards to protect Protected Health Information (PHI)
• We do not access, use, or disclose PHI except as necessary to perform delivery services
• Healthcare provider clients may require execution of a Business Associate Agreement (BAA)

For all confidential deliveries (legal, financial, medical), we maintain strict confidentiality and do not disclose package contents or delivery details except to authorized parties.

10. Cancellation and Refunds

Client Cancellations:

• Cancellations before driver dispatch: No charge
• Cancellations after driver dispatch: May incur fees up to 50% of delivery charge

JDL Cancellations: We reserve the right to cancel service for any prohibited items, safety concerns, or violation of these terms. Prepaid amounts will be refunded.

Refunds: Refunds for service failures will be issued to the original payment method within 14 business days of approval.

11. Employment

By applying for a driver position with JDL Express:

• You certify that all information provided is accurate and complete
• You consent to background checks and drug screening
• You understand employment is at-will and may be terminated by either party at any time
• You agree to maintain required licenses, insurance, and vehicle standards
• You will comply with all HIPAA training and confidentiality requirements

12. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as described in the Privacy Policy.

Key Privacy Points:

• We collect contact and delivery information necessary to perform services
• We do not sell personal information, and we do not use it for advertising
• Mobile information, including phone numbers collected for SMS consent, is never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes
• We maintain security measures to protect your data
• For medical deliveries, we comply with HIPAA privacy requirements

13. Website Use

By accessing jdlexpresscouriers.com, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not transmit viruses, malware, or harmful code
• Not scrape, copy, or reproduce content without permission

All content on this website, including text, images, logos, and design, is the property of JDL Express Couriers LLC and protected by copyright laws.

14. Dispute Resolution

14.1 Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict of law principles.

14.2 Informal Resolution

Before filing any legal action, you agree to contact us at support@jdlexpresscouriers.com to attempt to resolve the dispute informally.

14.3 Jurisdiction

Any legal action arising from these terms must be filed in the state or federal courts located in Broward County, Florida.

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

For material changes affecting existing service contracts, we will provide reasonable notice to affected clients.

16. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any service agreements or quotes you receive, constitute the entire agreement between you and JDL Express Couriers regarding our services.

18. SMS Delivery Notifications — Terms & Consent

Last updated: August 2, 2026

18.1 About JDL Express Couriers

JDL Express Couriers is a courier company providing same-day and scheduled delivery services for businesses in South Florida, including pharmacies, medical offices, and commercial clients. When a business hires us to deliver a package, we send that business and its recipient status updates about the delivery in progress.

18.2 Messaging Use Case

Account notifications only. Messages are strictly transactional delivery status updates tied to a specific package that the recipient is expecting. We never send marketing, promotional, or advertising text messages, and we never message a number that is not tied to an active delivery.

18.3 How End Users Consent to Receive Messages (Opt-In)

There are three opt-in paths, and every one of them requires an affirmative action by the person receiving the messages:

1. Consent captured by our business client at the point of order. When a business (for example a pharmacy) schedules a delivery on behalf of its customer, that customer provides their mobile number and is told, verbally or on the printed/electronic delivery form they sign, the following disclosure: “By providing your mobile number you agree to receive text message updates about this delivery from JDL Express Couriers. Message and data rates may apply. Message frequency varies by delivery. Reply HELP for help, STOP to cancel. See our SMS Terms and Privacy Policy at jdlroutetracker.com.” The number is only entered into our system after the customer agrees. Consent is never bundled with any other agreement and is never pre-checked or assumed.
2. Written consent on our online delivery request form at jdlroutetracker.com/request-delivery. Anyone requesting a delivery completes this public form, which includes a standalone consent checkbox for delivery text updates. The checkbox is unchecked by default and must be actively selected by the recipient or the recipient's authorized representative, who must also confirm on a second unchecked checkbox that they are authorized to give that consent. The consent language above appears directly next to the checkbox, together with links to these SMS Terms and our Privacy Policy. Submitting the form without checking the box means no text messages are sent, and the request is still accepted.
3. Keyword opt-in. A recipient may text START to our JDL Express Couriers number to resume delivery notifications after previously opting out.

18.4 Sample Messages

• JDL Express Couriers: Your delivery from Pines Healthmart Pharmacy has been picked up and is on its way. Track: https://client.jdlroutetracker.com/t/XXXXXX Reply STOP to opt out, HELP for help.
• JDL Express Couriers: You are next in queue. Your driver is about 10 minutes away. Track: https://client.jdlroutetracker.com/t/XXXXXX Reply STOP to opt out.
• JDL Express Couriers: Your delivery was completed at 2:14 PM. Proof of delivery: https://client.jdlroutetracker.com/t/XXXXXX Reply STOP to opt out.
• JDL Express Couriers: We were unable to complete your delivery today (no one available at the address). We will contact you to reschedule. Reply STOP to opt out.

18.5 Message Frequency

Message frequency varies and depends on the deliveries you have in progress. Typically 1–4 messages per delivery. Recipients with no active delivery receive no messages.

18.6 Cost

Message and data rates may apply. JDL Express Couriers does not charge for these messages.

18.7 How to Opt Out (STOP)

Reply STOP to any message to cancel. You will receive one final confirmation message and then no further texts. You may also email updates@jdlroutetracker.com to be removed.

18.8 How to Get Help (HELP)

Reply HELP to any message for assistance, or email updates@jdlroutetracker.com. Carriers are not liable for delayed or undelivered messages.

18.9 Privacy

Contact Information

If you have questions about these Terms and Conditions, please contact us. Questions about these terms: updates@jdlroutetracker.com.

JDL Express Couriers LLC
Courier and same-day delivery services, South Florida, USA
Phone: (954) 932-7531
General inquiries: support@jdlexpresscouriers.com
Tracking, notifications, and SMS questions: updates@jdlroutetracker.com
Website: www.jdlexpresscouriers.com
Tracking portal: jdlroutetracker.com
Service Hours: Monday to Friday: 9:00 AM - 7:00 PM EST | Saturday: 10:00 AM - 4:00 PM EST