Privacy Policy

Last Updated: August 2, 2026

JDL Express Couriers LLC ("JDL," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier services, visit our website (jdlexpresscouriers.com), or use our delivery tracking portal at jdlroutetracker.com.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

JDL Express Couriers is a courier and same-day delivery company operating in South Florida, USA. This policy explains what information we collect through our delivery operations and our tracking portal at jdlroutetracker.com, and how we use it.

2. Information We Collect

We collect several types of information to provide and improve our courier services.

2.1 Delivery Information

• Recipient name, delivery address, and apartment/suite details
• Mobile phone number and email address, when provided for delivery notifications
• Delivery status, timestamps, driver notes, and proof-of-delivery photos
• Driver GPS location during an active route, used to display live tracking
• Basic technical data such as browser type and IP address for security

2.2 Information You Provide to Us

When you use our delivery services, we collect:

• Contact Information: Name, phone number, email address, physical address
• Business Information: Company/practice name, business type, delivery volume
• Delivery Details: Pickup and delivery addresses, package descriptions (non-sensitive), special handling instructions
• Payment Information: Billing address, payment method details (processed securely through our payment processor)
• Account Information: Username, password (if you create an account for service tracking)

When you apply for employment as a driver, we collect:

• Full name, contact information, driver's license number
• Employment history and references
• Background check authorization and results
• Vehicle and insurance information

When you contact us, we collect:

• Your name, email, phone number, and message content
• Any information you choose to provide in communications

2.3 Information Collected Automatically

Website and Portal Usage Information:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked
• Cookies: Small data files stored on your device (see Section 7 for details)

Delivery Tracking Information:

• GPS Location: Real-time location data from driver devices during active deliveries
• Proof of Delivery: Signature captures, delivery photos, timestamps
• Route Information: Pickup and delivery times, route optimization data

2.4 Protected Health Information (PHI)

For medical deliveries, we may handle PHI such as:

• Patient names and addresses (for delivery purposes only)
• Prescription information visible on pharmacy packaging
• Medical record or lab specimen identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• To pick up, route, and complete deliveries
• To send transactional delivery status updates by SMS and email
• To provide proof of delivery to the business client that hired us
• To secure our systems and prevent abuse

3.1 To Provide Courier Services

• Coordinate pickups and deliveries
• Communicate delivery status and updates
• Verify delivery completion with proof of delivery documentation
• Process payments and send invoices
• Provide customer support

3.2 To Improve Our Services

• Analyze delivery routes for optimization
• Track service performance and quality metrics
• Identify and resolve service issues
• Develop new features and services

3.3 To Communicate With You

• Send delivery confirmations and notifications
• Respond to your inquiries and support requests
• Send service updates and important notices
• Request feedback on our services

3.4 For Business Operations

• Process driver applications and conduct background checks
• Manage employee and contractor relationships
• Maintain records for legal and regulatory compliance
• Protect against fraud and security threats

3.5 For Legal Compliance

• Comply with applicable laws and regulations (including HIPAA)
• Respond to legal requests and prevent harm
• Enforce our Terms and Conditions

4. Mobile Information and SMS

Phone numbers are used only to send delivery notifications related to a specific shipment. Message delivery is carried out by our SMS provider solely for the purpose of transmitting those messages on our behalf. See our SMS Terms & Consent.

Our text messages are strictly transactional delivery status updates. We never send marketing, promotional, or advertising text messages, and we never message a number that is not tied to an active delivery. You can stop text messages at any time by replying STOP.

5. How We Share Your Information

We do NOT sell your personal information. We share delivery information only with the business client that requested the delivery, the intended recipient, and service providers who help us operate (dispatch software, hosting, SMS and email delivery). We may disclose information where required by law.

5.1 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

5.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: To process payments securely
• Technology Providers: Cloud hosting, dispatch software, and data storage
• Background Check Services: For driver screening (with applicant consent)
• Communication Services: SMS/text messaging and email delivery platforms, which transmit messages solely on our behalf

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.3 Business Partners

For completing deliveries, we share necessary information with:

• Pharmacies and Medical Facilities: To coordinate pickups and confirm deliveries
• Recipients: We share delivery status with intended recipients

5.4 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes (subpoenas, court orders, etc.)
• Respond to government or regulatory requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activity

5.5 Business Transfers

If JDL is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a different privacy policy.

5.6 Aggregated Data

We may share aggregated, de-identified data that cannot reasonably be used to identify you (e.g., "We completed 5,000 deliveries in Q1").

6. Retention and Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it.

Delivery records and proof-of-delivery photos are retained as long as needed for business and legal recordkeeping. Access to our portal is restricted by access codes and private tracking links, and data is transmitted over encrypted connections.

6.1 Security Measures

• Encryption: We use SSL/TLS encryption for data transmission on our website, portal, and apps
• Access Controls: Limited access to personal information on a need-to-know basis; portal access is restricted by access codes and private tracking links
• HIPAA Compliance: For medical deliveries, we maintain HIPAA-compliant security safeguards
• Employee Training: All team members receive privacy and security training
• Secure Storage: Personal information is stored on secure servers with restricted access

6.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Maintain delivery records and proof-of-delivery photos for business and legal recordkeeping
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

6.3 Limitations

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

7.2 How We Use Cookies

• Essential Cookies: Required for website functionality (e.g., keeping you logged in)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences

7.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

To opt out of Google Analytics: Visit https://tools.google.com/dlpage/gaoptout

8. Your Privacy Rights and Choices

You have certain rights regarding your personal information.

You can stop text messages at any time by replying STOP. To request access to or deletion of your information, email updates@jdlroutetracker.com.

8.1 Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your account information at any time

8.2 Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., legal retention requirements, active service agreements).

8.3 Communication Preferences

We do not send marketing, promotional, or advertising text messages. To manage the communications you do receive:

• Reply STOP to any text message to cancel delivery notifications
• Click "unsubscribe" in any non-transactional email
• Email updates@jdlroutetracker.com to be removed

Note: Even if you opt out, we'll still be able to reach you about an active delivery by phone or email where necessary to complete it.

8.4 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt out of the "sale" of personal information (Note: We do NOT sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at updates@jdlroutetracker.com

8.5 HIPAA Rights

For Protected Health Information (PHI), you have rights under HIPAA, including:

• Right to request an accounting of PHI disclosures
• Right to request restrictions on PHI use and disclosure
• Right to file a complaint with the U.S. Department of Health and Human Services

For HIPAA-related requests, contact the healthcare provider that arranged the delivery, as they are the covered entity with primary responsibility for PHI.

9. Children's Privacy

We do not knowingly collect information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at updates@jdlroutetracker.com and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this policy; the effective date above will change when we do. Updates may reflect changes in our practices or legal, operational, or regulatory reasons.

When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website
• For material changes, provide notice via email or website notification

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. How to Contact Us